Choosing a janitorial provider is a bigger decision than it seems. The right partner protects your facility, your budget and your reputation. The wrong one creates constant headaches. Here are ten questions to ask before you sign.
1. Are you insured and bonded?
This is non-negotiable. Proper liability insurance and bonding protect you if something goes wrong. Always ask for proof.
2. Are your staff background-checked and trained?
Cleaning crews have access to your building, often after hours. Make sure staff are screened, trained and supervised.
3. Will I get a customized plan?
Avoid one-size-fits-all contracts. A good provider does a walkthrough and tailors the scope, schedule and pricing to your facility.
4. How do you ensure consistent quality?
Ask about quality-assurance inspections, checklists and how they handle issues. Consistency is where most providers fall short.
5. Who is my point of contact?
You want responsive communication and a single accountable contact — not a call center.
6. Can you work around our schedule?
Nights, weekends, day porters — the provider should fit your operations, not the other way around.
7. Do you provide supplies?
Many providers can manage restroom and breakroom consumables so you never run out.
8. What's your experience in my industry?
Medical, education and food-related facilities have specific requirements. Industry experience matters.
9. Do you offer green cleaning options?
If sustainability or occupant health is a priority, ask about eco-friendly products and practices.
10. What do your clients say?
Ask for references and read reviews. A track record of reliability is the best predictor of future service.
CLO Janitorial checks every box above — insured and bonded, trained crews, customized plans and a satisfaction guarantee. Request a free quote and see the difference a reliable partner makes.